Shipping policy

At Vantelleus, we are committed to providing a secure and reliable shopping experience. Please review our shipping policy below before placing your order.

## Order Processing

Orders are typically processed within **2–5 business days** after payment has been successfully confirmed.

During periods of high demand, promotional events, or holidays, processing may take slightly longer. Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when available.

## Estimated Delivery Times

Estimated delivery times after dispatch are:

* **United States:** 5–12 business days
* **United Kingdom:** 5–12 business days
* **European countries:** 6–15 business days
* **Canada:** 7–15 business days
* **Australia & New Zealand:** 7–15 business days
* **Other international destinations:** 7–20 business days

Delivery times are estimates and may vary depending on destination, customs clearance, local courier operations, weather conditions, and other circumstances outside our control.

## Shipping Charges

Shipping costs, if applicable, will be displayed at checkout before payment is completed.

From time to time, Vantelleus.com may offer complimentary or promotional shipping on qualifying orders.

## Tracking Your Order

Once your order has shipped, tracking information will be sent to the email address provided at checkout.

Please allow **2–5 business days** for tracking information to begin showing updates after receiving your tracking number.

In some cases, international shipments may be transferred to a local postal service or delivery partner for final delivery.

## International Orders, Customs & Duties

International shipments may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country.

Unless otherwise stated at checkout, customers are responsible for any applicable customs duties, import taxes, or local fees.

Vantelleus.com is not responsible for delays caused by customs clearance procedures.

## Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error in your shipping information, please contact us as soon as possible. We will make every reasonable effort to update the address before shipment, but we cannot guarantee changes once an order has entered processing or has been dispatched.

Vantelleus is not responsible for packages lost, delayed, or returned due to an incorrect or incomplete address provided by the customer.

## Lost or Delayed Packages

Occasionally, shipments may experience delays while in transit.

If your tracking information has not updated for an extended period or your order has not arrived within the estimated delivery timeframe, please contact our customer service team. We will review the shipment with the carrier and assist you with the appropriate next steps.

A package will not be considered lost until the carrier or shipping provider has completed its investigation.

## Delivered but Not Received

If tracking shows that your package has been delivered but you cannot locate it, please first:

* Check around the delivery location.
* Ask household members or neighbors.
* Contact the local carrier or postal service.
* Allow up to 48 hours, as some carriers may mark packages as delivered shortly before final delivery.

If the package still cannot be located, please contact us and we will assist you in reviewing the shipment.

## High-Value Orders

For certain luxury watches, jewelry, or other high-value purchases, additional verification or a signature upon delivery may be required for security purposes.

We may also contact you to confirm certain order details before dispatching high-value merchandise.

## Multiple Packages

Orders containing multiple items may occasionally be shipped separately depending on product availability and fulfillment location.

If your order is divided into multiple shipments, you may receive more than one tracking number.

## Contact Us

If you have any questions regarding shipping or the status of your order, please contact the **Vantelleus Customer Support Team** through the contact information provided on our website.

We appreciate your business and thank you for choosing Vantelleus.